Avue Services
AVUE’S SUPPLEMENTAL SERVICES INCLUDING AVUE ENTERPRISE DIRECT® SERVICES FROM AVUE’S HR SHARED SERVICE CENTER
As part of each client’s subscription, Avue includes a full range of services including product implementation consulting, training and technical support, which we continually modify and improve upon. These services are provided at no additional charge and include:
- 24x7x365 technical support and data center management.
- Help Desk support for job applicants and employees.
- Direct online and telephone support for staff professionals to assist in all aspects of using the Avue system and delivering HR services to HR customers, including developing positions, recruitment activities, job posting, surge workload support, etc.
- Avue Concierge Services for managers, which includes all levels and types of support for job postings, position development, performance plan development, workforce management, workforce forecasting, reporting, skills management, and real-time performance support on Avue system use.
- Employee briefings and “town hall” meetings.
- Management and executive briefings, to include on-site, online, and telephone support.
- Avue training for HR and staff professionals, including administrative officers, EEO professionals, budget analysts, payroll and personnel action processing staff, and all others included in the HR end-to-end business process.
