A Holistic Approach to Enterprise-Class Technologies

Avue Technologies and its Avue Digital Services platform offering have enabled Avue customers to take control of their management and operations to achieve an optimal combination of IT strategy and the ability to execute.

Very few IT decisions by Federal Government agencies have nearly the impact on their management, budget, operations, and overall effectiveness than the selection of its human capital management automation solutions. Unfortunately, these decisions often reflect a climate of bigger budgets and larger organizations and, in this context, 1980s era bolt-on applications or point products, have generally ruled the day.

A freeing processAvue’s holistic view of human capital management allow a more streamlined and seamless process that frees the HR professional to engage in substantive program management and customer relations activities as well as applicant engagement and relationship management through the entire talent acquisition process.

These are, at best, “tools or utilities” that may lighten the job of the HR professional without having substantive impact on the efficiency or the effectiveness of HCM operations as a whole. Bolt-ons or wrapper applications are extraordinarily expensive to create and maintain, and over the long term have a less than stellar success rate.

Avue’s holistic view of human capital management allow a more streamlined and seamless process that frees the HR professional to engage in substantive program management and customer relations activities as well as applicant engagement and relationship management through the entire talent acquisition process.

Avue’s SaaS model offers a completely different strategy with regard to deployment, coverage, upgrades, enhancements, and costs. Upgrades are automatic.  They are part of the centralized updating feature that ensures that each time you log into Avue, you log into the latest version of the platform. If OPM releases new requirements, such as reporting under the recent Hiring Process Reform initiative or releasing a new version of USAJOBS, Avue builds and provides that solution to all subscribers automatically.  Changes to regulations, in case law, or Administration initiative are all provided within the application and included in the fixed price subscription cost.  All clients are upgraded instantly upon the next production release, without added fees.

As OMB states in its “Shared First” memorandum, “Establish a cost model for the candidate systems as cost savings will be a significant driver, but not the only factor in the decision to moving to shared services. If actual data are not available, use best possible estimates.  The effort should take just days, not months to complete.  Be sure to include both IT services costs and Agency services costs.  This is especially important for candidate business processes automation support does not current exist.  Human Resources will be focused in the business organizations, not the IT organization.  Metrics such as the number of users, the number of transactions, the number of things created or managed are best used to measure these types of efforts.”

Variations in customer needs are accommodated by several mechanisms Avue has included in the platform as well as through client or user community specified enhancements.  Once an enhancement is made, whether client-unique or community directed, the new features are made available to all subscribers as well.  Agency Avue System Administrators (ASAs) can also access the ASA functionality which allows the Administrator to set HR policies and rules (such as Category Rating policies) and rearrange workflow steps, add steps, delete routing, and make other changes that reflect the HCM policies of the agency as well as tune the application to meet operational demands and realities.  In addition to the agency ASA, Avue offers, as part of its subscription service, the full services around system changes, enhancements, and modifications – to both the functionality and any interfaces to internal or third party systems.

So, this service is also applied to the integration layer in the platform.  When a system to which Avue’s platform provides an interface or data exchange changes, such as the National Finance Center’s payroll product, Avue manages that change by reconfiguring the platform or adding new features to ensure the interface is maintained for the client.

All work related to this is included in the fixed price subscription so no additional fees are incurred.  A good example of this is the recent USAJOBS 3.0 release.  When OPM decided to change the interface to USAJOBS for both posting and applicant data extraction, Avue worked with its subscriber community, OPM, and key testers within each client to ensure a smooth transition without business interruption.

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